Frequently Asked Questions (FAQs)

RCSG is the go-to platform for retail businesses in Singapore to meet like-minded retailers and resources for digital solutions.

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You may reach out to SRA to schedule a consultation session, or opt to complete our digitalisation assessment to gain insight into your business needs

RCSG provides the following features to help you connect with solution partners and resources:

Engage with other retailers and industry experts through our retailer’s community forum by posting discussion topics. You can also receive recommendations on suitable solution partners and support to address your business needs.

Utilise RCSG’s digitalisation assessment, which is designed to analyse your current business state, identify areas for improvement, and uncover growth opportunities. Based on your result, you can find suitable solution partners and support that cater to your specific needs.

Browse through RCSG’s solutions and grants, to read reviews and select the most suitable solution partners for your business needs.

Take our digitalisation assessment to gain insight into your business needs. Alternatively, you can schedule a consultation session with SRA.

Take our digitalisation assessment to gain insight into your business needs, with recommended solutions and applicable grants for your business.

You can review recommendations and customer reviews for each solution partner on the Solutions Providers page. Alternatively, you may join the retailer’s community forum to find out what the others are doing. 

If you are still unsure, take a short digitalisation assessment to help identify solution partners for the solutions your business needs.

You may apply for your grants on Business Grant Portal (BGP). The Business Grants Portal (BGP) brings government grants for businesses into one place, so it’s easier to find and apply for the grants you need.
Here’s how to apply for a grant:

1. Discover the most suitable grant for your business need.
   Alternatively, businesses simply need to select their sector and business needs on BGP, and the portal will present the most relevant grant form for businesses to apply for.
2. Register your Corppass account
   Approach your Corppass Admin to assign an appropriate BGP role to you and create your Corppass account. Then, log in to BGP via your Singpass. Log In to BGP
3. Fill in your company profile
   Fill in your company profile. Please take note that your ACRA profile will be populated automatically.
4. Fill in your application
   Once submitted, your application will be sent to the relevant agency for processing. The agency’s contact details will be shown on the “Grant Actions” page.
5. Monitoring your application
   Monitor your application on the “My Grants” page. An email will be sent to you if the agency requires clarification.
6. Accept your Letter of Offer
   You will be notified of your application results via email. Log into BGP to accept your Letter of Offer. Please take note that only your company’s Acceptor in Corppass can accept the Letter of Offer.
7. Submit your claim
   Once you have accepted your Letter of Offer, you will be notified on your claim due date for your grant via email. Log into BGP to file your claim before the claim due date and your approved claim will be credited to your company’s bank account.

To finalise your Company Information, select ‘Others’ under Type of Solutions and type in your solution. Once reviewed by SRA administration and approved, you will receive a contact from them.

In any case you have receive any inappropriate comments, kindly notify SRA administration and we will look into it for you.

To ensure there are no discrepancies, the changes will be approved by the SRA administration. Please allow for a week for the changes to take effect.